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shipping & delivery

please note that during the holiday period our express delivery service unfortunately won’t be available and orders will take approximately 7 working days to be delivered.

we will be back to our normal delivery times on Monday the 8th of January, 2012.

the team at pinkcandy would like to wish you a lovely Xmas and fabulous New Year!

what will delivery cost me?

SHIPPING WITHIN AUSTRALIA
Australia wide - $ 10.00
Australian express orders - $14.00 (guaranteed delivery within 3 business days)
Australian retail orders over $150.00 - FREE standard delivery

INTERNATIONAL SHIPPING
New Zealand orders less than 2kg - $20.00
International orders or NZ orders over 2kg - please email info@pinkcandy.com.au for a quote

when will my order be shipped?

all pinkcandy orders are dispatched within 2 business days.

how long will my order take to arrive?

all orders within Australia are guaranteed to be delivered within 5 business days after being dispatched (with the exception of some rural and remote area's australia wide as well as parts of WA & TAS which could take between 5 to10 working days depending on the location)

international delivery time ranges between 7-18 business days, depending on the destination.

who is pinkcandy’s preferred delivery service?

we deliver using both australia post and a courier service depending on which shipping method you choose. our couriers require a signature upon delivery. you need to ensure that someone will be available to collect your package. we suggest you use your work address to ensure someone can sign for your package during business hours.

insurance and tracking is available on all deliveries, however this restricts us from delivering to post office boxes as our couriers will not leave the parcel unattended.

for all our express orders we use Australia Post express post service.

any other helpful info?

please note that all our shipping charges are in AUD and for international customers your credit card company will calculate the exchange automatically.

if you do not receive your order within our suggested time frames, please contact us at; orders@pinkcandy.com.au

we will do our best to track your order and ensure you are happy with our service

unfortunately we cannot take responsibility for lost or damaged packages within the postal or courier service. however, in the unlikely event that this does occur, please contact us and we will follow up our service providers. if responsibility lies with them, we will claim insurance and re-issue your order immediately.

we hope you receive your package on time and we look forward to your continued repeat business as pinkcandy always aims to please.